September 15, 2019

The hidden costs of a cellular chargeback

It’s a dirty word…chargebacks, but as they say it comes with the territory. For cellular dealers, especially those new to the business, chargebacks can cause huge surprises and problems for their business. Giveth, then taketh away. That’s what happens. So your wireless sales representative activates a customer on a new wireless plan. The customer buys the fancy new phone with all the bells and whistles. The customer is happy, the sales rep is happy, and you are happy. But…3 months later the customer doesn’t pay their bill and gets shut off. Ding, ding! Cha ching. Read more on the hidden costs of a cellular chargeback →